Share in the discussions between field service companies, mortgage servicers, and government agencies on the new landscape of property preservation.

TOPICS FOR DISCUSSION

Vendor management
The National Property Registration Database
Protecting vacant properties
Property management audit
Standardizing timelines

LAB DIRECTOR

Kelly Conley, First VP, Senior Investor Claims Manager Specialized Servicing, Flagstar Bank

Kelly Conley is First VP of Specialized Servicing at Flagstar Bank, overseeing the Bank’s Investor Claims teams, including Claims Mitigation, Property Preservation, Title, Eviction, Invoice Processing, Claims Filing, Reconveyance, and Loss Analysis. Conley has 18 years’ mortgage operations experience with deep roots in credit, risk, repurchase, and claims management. Since joining Flagstar in 2007, she has held multiple leadership roles, leading efforts to defend the bank against repurchase and mortgage insurance deficiency exposure, developing claims-related recovery initiatives, and building claims processing operations and quality control practices. As an active member of the Association of Certified Fraud Examiners, Conley supports the education and training of qualified professionals in the detection and prevention of fraud and white-collar crime.

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